COMING SOON! RD12 - The Ebb and Flow of a New Normal (Jane Niemi, John Shoemaker and Jeff Wildman, BASF)

The Ebb and Flow of a New Normal

Jane Niemi, BASF

John Shoemaker, BASF

Jeff Wildman, BASF


This session will outline what many are referring to as a new normal in the collision industry. Driven by a number of events; a pandemic, growing emphasis on OEM certifications, increased volume of electric vehicles and a distinct change in how consumers use their vehicles has brought a myriad of changes to the collision industry. We will illustrate what changes have occurred, why they came about, which ones we believe we can live with and how we can employ sustainable steps to maintain those we chose to adopt.

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