OEM SUMMIT: Session I
OEM Repair Procedure Accessibility
The foundation of a quality repair begins with access and adherence to documented repair procedures from the vehicle manufacturer. When followed, everyone in the process succeeds in establishing mutual accountability to protect consumers on America’s roadways.
Consumers should be able to assume their vehicle repairs will be performed in accordance with the documented procedures, detailed by the vehicle engineers. They should have the ability to choose an independent repair business that has invested in the facility, equipment, and skillset development to meet the rigorous demands of these increasingly sophisticated, modern vehicles.
But in the collision repair market, well-trained, well-equipped repair facilities are not struggling to gain access to collision repair procedures - they are struggling to compete against other businesses who don’t prioritize access and adherence to the available information.
In this presentation and panel, automakers will discuss access points for information, means to utilize the procedures in a repair environment, and ways to overcome myths or perceived obstacles in accessing and utilizing repair procedure data.
Mark Allen, Collision Programs Manager at Audi of America
Benito Cid, Collision Business Development Manager at Mercedes-Benz USA
Kevin Earlywine, Instructor – Collision Repair & Refinish at Toyota Motor North America
Wayne Weikel, Senior Director, Alliance for Automotive Innovation
Amber Alley, General Manager at Barsotti’s Body & Fender
And moderated by,
Aaron Schulenburg, Executive Director at the Society of Collision Repair Specialists (SCRS)
Repair procedures and vehicle data already exist, and the industry and consumer benefit most when they are accessed and followed.