Session II: How Telematics Technologies Are Evolving the Consumer Experience

This program, filmed live at the 2024 SEMA Show, exploring how telematics have heralded new opportunities in the relationship between the driver, the vehicle, collision repair businesses and auto insurance providers.

Telematics technology stemming from both vehicle and consumer solutions stands as a linchpin in the transformation of the consumer experience —from crash detection, onsite support, first notice of loss, damage identification, system restoration and claims processing.

Real-time digital data directly from the crash scene improves the accuracy and speed of how the industry can serve the consumer, and the availability of information today has evolved the relationship through enhanced crash detection, accident reconstruction and consumer communication. 

This session delves into real ways in which automotive and consumer telematics technologies are revolutionizing the relationship between the consumer and service industries intent on setting new industry standards for safety, satisfaction, and technological integration.

Join presenters Ryan McMahon from Cambridge Mobile Telematics (CMT), Hilary Cain from the Alliance for Automotive Innovation, John Eck from General Motors and Aaron Schulenburg from the Society of Collision Repair Specialists (SCRS) as they explore the transformative impact of accident reconstruction and crash detection technologies on the consumer experience in collision repair and insurance industries.

Digital release of this program made possible with support from: