2023 RDE - Phone Etiquette and the Power of Mystery Shopping
Learn how answering the phone affects the customer experience. From before the phone rings, to how the shop follows-through with each interaction.
- Course
- By Society of Collision Repair Specialists (SCRS)
2023 Repairer Driven Education (RDE) Full Series
8 sessions from the 2023 Repairer Driven Education series, including topics on OEM insurance, vehicle substrates, calibration and diagnostics, repair planning, marketing, customer experience, and more!
- Course
- By Society of Collision Repair Specialists (SCRS)
2024 OEM Collision Repair Technology Summit (3 Session Package)
8 sessions from the 2023 Repairer Driven Education series, including topics on OEM insurance, vehicle substrates, calibration and diagnostics, repair planning, marketing, customer experience, and more!
- Course
- By Society of Collision Repair Specialists